Refund & Cancellation Policy

1. Try before you pay

Every Silsila plan starts with a 14-day free trial. No credit card is required to start it. The trial is the evaluation period, and we ask you to use it — it is the fastest and clearest way to decide whether Silsila fits your business. No charge is made until the trial ends and you choose a plan.

2. Monthly subscriptions

If you request it within 7 days of your first paid charge, we refund that charge in full. Later monthly charges are not refundable — instead, cancel before the renewal date and you will not be charged again. You keep full access until the end of the period you already paid for.

3. Annual subscriptions

If you request it within 14 days of your first annual charge, we refund it in full. After 14 days, an annual plan can be cancelled at any time and we refund the unused whole months, calculated as: (amount paid) − (whole months used × the standard monthly price of your plan). Annual billing is discounted (12 months for the price of 10), so months already used are re-rated at the monthly price before the balance is returned. If that calculation yields zero or less, no refund is due. Annual renewals follow the same rule.

4. Not refundable

• Periods you have already used.
• One-time data-migration, onboarding, or custom-work fees once the work has started.
• Accounts we suspend or terminate for breach of the Terms of Service.
• Charges older than 6 months.

5. Billing errors — always refunded, no time limit

Duplicate charges, a charge after a confirmed cancellation, a charge for the wrong plan, or any amount we cannot substantiate is refunded in full as soon as we verify it. This has no window and no conditions. A failed renewal payment creates no charge, so there is nothing to refund.

6. Renewal reminders

We email you 7 days before every automatic renewal with the charge date and the amount, so you can cancel beforehand if you want to.

7. Cancelling is not the same as a refund

You can cancel from your billing settings at any time. Cancellation stops the next charge; it does not by itself refund the current period, and you keep access until that period ends. Your data remains yours — see Support for export options.

8. How to request a refund

Contact us by the email or phone below, or through the Contact page, with your account email, business name, and the invoice or transaction reference. We reply to every refund request and tell you the decision and the amount in writing.

9. Timing

We decide within 5 business days of receiving a complete request. Approved refunds are returned to the original payment method — we cannot refund to a different card, wallet, or account. Your bank or card issuer then typically takes 5 to 15 business days, and some issuers only show the credit on the following statement. Refunds are made in Egyptian pounds, the currency of the original charge, and include any tax charged. If your card was issued in another currency, the amount you receive may differ slightly from the amount you paid because of your bank's exchange rate — that difference is set by your bank and is outside our control.

10. Before you file a chargeback

Please talk to us first. Almost every dispute we have seen was faster to fix directly. Filing a chargeback without contacting us may result in the account being suspended until the dispute is resolved with the bank.

11. Your legal rights

Nothing in this policy limits any right you have under Egyptian Consumer Protection Law No. 181 of 2018 or any other applicable law.

12. Changes to this policy

We may update this policy. The version in force is the one published on this page on the date of your charge.